Refund Policy

 

1. General Refund Policy

 

We strive to ensure your satisfaction with every purchase. However, due to the nature of pharmaceutical products, our refund policy is designed to comply with health regulations and ensure safety. Please review the following details carefully:

 

2. Eligibility for Refunds

 

Refunds are available under the following circumstances:

 

• Incorrect Product: If you received the wrong item, please contact us within 7 days of receipt.

 

Note: We cannot accept returns or offer refunds for:

 

• Opened or Used Medications: Due to safety and hygiene concerns, we cannot accept returns of medications once they have been opened.

 

3. Refund Process

 

To request a refund:

 

• Contact Us: Reach out to our customer service team at care@ajantamed.com within the specified time frame.
• Provide Details: Include your order number, a description of the issue, and any relevant photos of damaged items.
• Return Instructions: Follow the return instructions provided by our team. You may be required to return the product before a refund is processed.

 

4. Refund Timeline

 

• Processing Time: Refunds will be processed within 10-15 business days of receiving the returned product or verifying the issue.
• Method of Refund: Refunds will be issued to the original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

 

5. Contact Us

 

If you have questions about our refund policy or need assistance with a refund request, please contact our customer service team:

 

Email: care@ajantamed.com

 

6. Changes to Policy

 

We reserve the right to update this refund policy as necessary. Any changes will be posted on this page, and the effective date will be updated accordingly.